不可变版本 / Immutable version 2026-10-25.2. 本副本不加载分析或应用脚本 / No analytics or app scripts.
本政策区分充值、会员、按量调用、增值包、机器租用和平台内任务结算。普通自助退款限制不排除未交付、错误收费和法定救济。
2026-10-25.2 · 2026-10-25
账户余额是以 USD 记账、用于支持功能的预付款记录，不是银行存款，不承诺利息、投资收益或通用提现。充值不等于购买某项会员。会员额度、产品 Credits、流量、存储、租机费和 Issues 任务费用各有适用范围。充值、任务收入、赠送额度和补偿的来源不同，不能把任务收入或赠送额度一概当作可按原支付渠道退回的充值。余额的法律性质与退款义务仍按交易实质和适用法律确定，名称不能排除预付款保护。
购买前核对商品、金额、币种、计价单位、期限、一次性或续费属性，以及单列处理费和税费。主站通常以美元标价，微信按结账汇率显示人民币实付金额；处理费不计入可用充值余额。第三方发卡、换汇、跨境或网络费由实际提供方规则决定。支付跳转或页面关闭不证明支付失败，保留订单及交易号并先核对再重付。数字服务无实体物流，交付以余额入账、权益生效或对应任务实际完成等可核对状态确定。
月付自动订阅按渠道的月度账单周期执行；一次性余额等套餐通常为三十天；年付一次性权益为三百六十五天，积分仍按会员周期发放和重置，并非一次发放全年额度。升级、降级、同方案续买、既有到期日和已用额度按确认页及账户文档处理，结账前应显示差额与生效时间。独立 Market 包与会员附属包周期不同，暂停使用会员额度不暂停会员时间或渠道续费。
PayPal 与银行卡经 Paddle、Creem 或 Dodo 购买的自动订阅按结账确认续费；在 Laintas 或对应支付平台的可用入口取消。新购余额会员默认不启用余额续费，主动选择后按到期价格规则从余额扣下一期，当前提前三天提醒、余额不足可重试七天；重试期不延长原已付权益，补足余额后可能触发重试。独立 Market 包默认不续费。加密货币、微信和已停用 MoonPay 的一次性方案及一次性年付不因付款本身授权续费；既有有效授权如需改变应由您关闭或另行确认。取消应在下一账单日前完成，停止后续续费，通常不撤销已开始周期；卸载、退出或不使用不等于取消。
模型按实际用量和有效价格计量，调用前可能按最高可能费用暂扣，完成后结算并释放差额。中断未结算按已记录进度处理，没有有效消费的应释放。会员额度仅覆盖明确包含的产品和类型，未用周期额度默认不折现、不转让、不结转。额度用尽后继续扣余额是独立开关，当前账户可能默认开启；请在控制台核对，关闭后相关超额调用会拒绝而不扣余额。它不等于自动续费授权。GPU 租用、Issues 和其他未包含项目仍按其规则付费。
R1 是未使用充值余额的普通自助退款；R2 重复扣款或付款未到账、R3 可归责的服务未交付及 R4 法定权利，应通过客服核实。R2–R4 及其他依法必须处理的情形优先于普通不退款表述、自助频率、渠道期限和商品限制。对通常不提供个人原因自愿退款的会员及增值包，也不排除这些例外。按量费用已经对应有效交付的部分通常不退；错扣、重复、故障未交付不能仅因账本标为消费而拒绝核查。
下列 X 条款用于普通 R1 自助申请的核验、暂缓或拒绝，不独立消灭法定权利。涉嫌盗刷、欺诈或未授权付款时，核对合法付款人和风险，必要时暂缓或按支付争议程序处理，不因存在风险就当然归平台所有。账户违规不等于没收全部无关余额。原渠道不可用时，对依法应退部分应协商合法可行的其他方式。拒绝应说明依据、补证或申诉渠道，未批准冻结款按规则回到账户或处理相关支付争议。
下表为普通未使用充值余额自助政策，自原付款日起计算，不缩短法定请求期限。卡渠道目前仅支持该笔充值完全未使用时整笔退回；其他列明渠道按该笔未使用部分处理。已消耗充值如何分摊以可核对账本为依据，有疑问可申请人工对账。依法应退的税费、处理费或全部价款不因普通费用表排除。
| 渠道 | 普通申请期限 | 范围 | 普通费用处理 | 退回与退款方 |
|---|---|---|---|---|
| PayPal | 180 天 | 该笔未使用余额 | 单列付款处理费通常不退；退款不另扣费 | 原 PayPal 账户；湖北林塔斯科技有限公司 |
| 微信支付 | 365 天 | 该笔未使用余额，按原实付人民币比例 | 单列付款处理费通常不退；退款不另扣费 | 原微信渠道；湖北林塔斯科技有限公司 |
| Paddle / Creem / Dodo | 180 天 | 完全未使用的整笔充值 | 随整笔退回处理费及税费 | 原卡；对应订单所列代售方 |
| 加密货币 | 365 天 | 该笔未使用余额，需原交易哈希 | 普通付款费不退；扣实际退款网络费 | 本人地址，USDC/USDT；Laintas 收款钱包 |
普通链上退款按内部美元记账金额以 USDC/USDT 的一美元对应一枚名义金额计算，不保证其市场价格永远等于美元。扣除实际发生网络费，申请页参考值为 USDC · Base $0.01；USDC · Arbitrum $0.02；USDC · Ethereum $1.00；USDT · TRON (TRC20) $4.00；USDT · Ethereum $1.00；USDT · BNB Chain $0.05，实际费用和哈希写入凭证。若不能接受估算或需费用上限，请在提交前通过客服确认替代安排，不构成无限费用授权。核对本人控制的地址、币种、网络和原交易证明；转出后通常不可撤回。历史 MoonPay 刷卡以链上稳定币结算，按相应历史订单和链上规则人工处理。可用渠道受地区与法律限制，不因有支付按钮就承诺所有地区均可使用。
在设置的退款页提交 R1，核对可退金额和费用，并明确接受退款协议 2026-10-25.2；系统保存协议版本、确认时间、IP 和必要处理证据。每次退该笔剩余全部可退部分，当前自助申请每账户七天一次；与该笔相关的未决支付争议可能暂缓。R2–R4、未授权付款及合理补证请联系客服，不受普通自助入口限制。提交后款项暂扣以防重复使用；不能自行撤回时仍可联系客服核实。符合条件的非加密货币无使用申请可自动处理，其余通常人工一至三个工作日；补证、复杂争议及渠道到账可能更久，应告知状态。
处理通知和凭证应列案件、依据、协议版本、金额、扣费及实际渠道参考号；法定处理不应机械适用 X 条款。原渠道入账时间由实际平台或银行决定。已获退款应避免就同一金额重复受偿，但退款协议不禁止合法争议、投诉和诉讼。冻结或冲正以相关订单和必要范围为限。取消或注销前应处理续费、未完成任务、租机、余额和导出；停服或无法履行时按有效合同与法律处理未履行部分及预付款，不一概以数字服务为由拒绝。
发生疑问时，可提供请求或任务号、时间、所选来源、资金来源、报价或界面截图和争议金额。我们应核对适用价格版本、有效输入与输出或其他单位、暂扣、结算、退款及相关重试，说明无法提供的记录及原因，不要求您提交完整秘密内容来证明扣款。上游返回用量可作为依据，但明显不一致、重复或无对应交付的记录仍应核查；“上游已经收费”本身不当然证明用户应负全部费用。仅有预估、处理中或暂扣状态，不等于最终实际消费。
例如取消下期会员续费，通常保留已付当期至到期，并不自动产生当期退款；关闭超额转余额不等于取消会员；停止 Agent 或租机仅停止相应后续工作，停止前有效发生的用量另行结算。按量任务完成但您不喜欢结果，与技术故障导致没有约定交付不同，应结合任务承诺、实际内容和原因判断。若只是释放未消耗暂扣，则不是额外赠送余额；重复扣款更正也不能重复获得同一笔补偿。所有示例均保留 R2–R4 和强制性法律权利。
取消后请核对平台订阅状态和渠道确认；若二者不一致，及时提供取消时间、订阅号和渠道回执请求核查，不应只因服务端状态尚未同步就认定后续扣款有效。关闭余额续费后，不应再以先前失败重试为由开启新的未授权周期。取消前已经支付或合法形成的周期费用、仍运行任务的按量消费分别处理。价格变化影响续费时应先适当通知并保留取消机会；若变化需要重新确认，旧开关不能替代新确认。消费提醒和余额不足重试都不是无限支出授权。
可退金额应区分原充值、已用部分、任务收入、赠送和已退金额，并说明所用分摊记录；不得为使本可退款的充值变成不可退而任意改变历史账目。退款暂扣、支付风险冻结和日常调用预留用途不同，应能核对相应案件与状态。退款与支付争议并存时可为避免重复付款作必要暂缓，但应说明处理路径，不得长期无理由冻结无关余额。到账因银行或链上状态延迟时，应提供可核对参考号；平台处理完成不应仅凭内部按钮状态认定。
支付渠道处理费、链上网络费、Issues 平台费和内部争议费是不同项目，不能用一个“手续费”概括叠加；应按交易前明示和实际发生项目核算。依法应退的价款或费用不受普通自愿退款限制。除退款外，适用合同和法律允许的补交付、账目更正、损害赔偿及投诉途径仍存在；接受一笔普通退款不当然表示放弃与其无关的权利。账户限制、关闭组织、注销或产品停服，应单独清算未完成义务，不以账号不可登录为由使请求入口失效。
This policy distinguishes top-ups, membership, usage, add-ons, machine rental and platform task settlement. Ordinary self-service refund limits do not exclude remedies for non-delivery, billing errors or statutory rights.
2026-10-25.2 · 2026-10-25
Balance is a USD-denominated prepayment record for supported functions, not a bank deposit, interest-bearing investment or general cash-withdrawal facility. A top-up is not a membership purchase. Membership, product Credits, traffic, storage, rental and Issues have different scopes. Top-ups, earnings, grants and compensation have different sources; earnings or grants are not automatically refundable as an original-channel top-up. Legal character and refund duties depend on the transaction and applicable law, not labels excluding prepayment protections.
Check the item, amount, currency, billing unit, term, one-time or renewal status, and separately stated processing fees and tax. Main-site prices generally use USD; WeChat shows CNY at checkout’s rate. Processing fees are not credited balance. Issuer, currency, cross-border and network fees follow their actual provider. A redirect or closed page does not prove failure; retain references and reconcile before repaying. Digital services have no physical shipping. Delivery is evidenced by credited balance, activated access or completed tasks as applicable.
Monthly renewing subscriptions follow the channel’s monthly billing schedule. One-time balance and similar plans generally last 30 days; one-time annual access lasts 365 days, with credits issued and reset periodically, not all at once. Upgrades, downgrades, repeat purchases, expiry and used allowance follow confirmation and account documentation; confirm the difference and effective time. Independent Market packs differ from membership-attached add-ons. Pausing allowance use does not pause membership time or channel renewal.
PayPal and card subscriptions through Paddle, Creem or Dodo renew as confirmed at checkout and can be cancelled through available Laintas or processor controls. New balance memberships default to no balance renewal; if selected, the next period uses the applicable renewal rate. Current reminders are three days ahead and insufficient funds can retry for seven days. Retry does not extend paid access and adding funds may trigger retry. Independent Market packs default off. Crypto, WeChat, historical MoonPay one-time plans and one-time annual access do not themselves authorise renewal. Existing valid authorisations must be disabled or separately changed. Cancel before the next billing date to stop future renewal, normally without reversing an ongoing period. Uninstalling, signing out or non-use does not cancel.
Models meter actual usage at valid rates and may hold the maximum possible charge before settling and releasing the difference. Interrupted unsettled calls follow recorded progress; holds without valid consumption must be released. Membership covers only specified products and types. Unused periodic allowance does not default to cash, transfer or rollover. Balance overage is a separate switch that may currently default on for an account; review it in the console. Turning it off refuses covered overage instead of charging balance. It is not renewal authority. Rentals, Issues and other excluded items follow their own charges.
R1 is ordinary self-service refund of unused top-up balance. R2 duplicate or missing payments, R3 attributable non-delivery and R4 statutory rights go through support review. R2–R4 and other legally required remedies take priority over ordinary non-refund language, self-service frequency, channel windows and item restrictions. Those exceptions apply even to memberships and add-ons that generally lack discretionary personal-reason refunds. Validly delivered usage generally is not refunded; a ledger consumption label does not prevent review of error, duplication or failed delivery.
The X grounds below verify, defer or decline ordinary R1 self-service requests; they do not extinguish statutory rights. Suspected unauthorised payment or fraud requires payer and risk verification, possible deferral or provider dispute handling, not automatic platform ownership. Account breach does not forfeit all unrelated balance. Where refund is legally due but the original route fails, a lawful feasible alternative must be addressed. Decisions state grounds and evidence or appeal routes; declined holds return to the account or resolve the related payment dispute.
This table describes ordinary self-service unused-top-up policy, measured from payment, without shortening statutory claim periods. Card channels currently require a wholly unused top-up and return the whole payment; other listed routes refund the unused part of that top-up. Allocation of consumption must be supported by the ledger and can be reconciled with support. Legally required return of tax, fees or the full price is not excluded by the ordinary table.
| Channel | Ordinary window | Scope | Ordinary fees | Route and issuer |
|---|---|---|---|---|
| PayPal | 180 days | Unused top-up part | Separately stated checkout fee normally retained; no refund fee | Original PayPal account; Hubei Laintas Technology Co., Ltd. |
| WeChat Pay | 365 days | Unused part, proportionate to original CNY paid | Separately stated checkout fee normally retained; no refund fee | Original WeChat route; Hubei Laintas Technology Co., Ltd. |
| Paddle / Creem / Dodo | 180 days | Whole, completely unused top-up | Processing fee and tax returned with whole payment | Original card; merchant of record identified in the order |
| Crypto | 365 days | Unused part; original transaction hash required | Ordinary checkout fee retained; actual payout network fee deducted | Own address, USDC/USDT; Laintas receiving wallet |
Ordinary on-chain refunds use a nominal one USDC/USDT per internally recorded USD, without guaranteeing a permanent market peg. Actual payout network fees are deducted; current references are USDC · Base $0.01; USDC · Arbitrum $0.02; USDC · Ethereum $1.00; USDT · TRON (TRC20) $4.00; USDT · Ethereum $1.00; USDT · BNB Chain $0.05, with actual fees and hashes on the receipt. If an estimate is unacceptable or a fee cap is needed, contact support before submission for an alternative; this is not unlimited fee authority. Verify your controlled address, coin, network and original proof. Sent transfers are generally irreversible. Historical MoonPay card payments settled on-chain and need manual handling under their order and chain rules. Availability depends on region and law, not merely a visible payment button.
Submit R1 under Settings → Refunds after checking amounts and fees and expressly accepting refund agreement 2026-10-25.2. The system records version, confirmation time, IP and necessary evidence. A request covers that top-up’s entire refundable remainder. Self-service currently allows one request per account every seven days; a related unresolved provider dispute can defer it. Contact support for R2–R4, unauthorised payments or further evidence, outside ordinary interface limits. Funds are held against double spending; contact support if self-withdrawal is unavailable. Eligible unused non-crypto requests may process automatically; others generally take one to three business days for review. Evidence, complexity and posting can take longer, with status communicated.
Notices and receipts should state the case, grounds, version, amounts, deductions and actual channel reference; statutory treatment must not mechanically apply X grounds. Actual providers or banks control posting. Avoid double recovery of the same amount after refund, without barring lawful disputes, complaints or proceedings. Holds and reversals should be limited to related orders and necessary scope. Address renewal, unfinished tasks, rentals, balance and exports before closure. Retirement or inability to perform requires contract- and law-based treatment of unperformed access and prepayments, not blanket refusal because the service is digital.
For a billing question, provide available request or task IDs, time, selected source, funding source, quoted screens and disputed amount. We should reconcile applicable rates, valid input/output or other units, holds, settlement, refunds and relevant retries, explaining unavailable records and why. You need not disclose complete secrets to prove a debit. Upstream usage can be evidence, but inconsistent, duplicate or undelivered records remain reviewable; upstream billing alone does not establish every user charge. An estimate, processing state or hold is not final consumption.
Cancelling next-period renewal ordinarily leaves the paid current period available until expiry without automatically refunding it. Disabling balance overage does not cancel membership. Stopping an agent or rental addresses its future work, with earlier valid usage settled separately. Disliking a completed metered result differs from technical failure to deliver what was agreed; promises, content and cause matter. Releasing an unused hold is not a bonus, and correcting a duplicate debit does not allow double recovery. All examples preserve R2–R4 and mandatory rights.
Check platform state and channel confirmation after cancelling. If inconsistent, supply cancellation time, subscription ID and receipt for review; a synchronisation delay does not establish validity of later charges. After balance renewal is disabled, an earlier failed retry must not start a newly unauthorised period. Already paid or validly accrued periods and ongoing metered tasks are treated separately. Price changes affecting renewal require appropriate notice and an opportunity to cancel; where renewed confirmation is needed, an old switch does not replace it. Alerts and insufficient-funds retries are not unlimited spending authority.
Refundable amounts should distinguish original deposits, consumption, task income, grants and earlier refunds, with the allocation record explained. Historical entries must not be arbitrarily changed to defeat a refund. Refund holds, payment-risk freezes and ordinary request reservations have different purposes and identifiable cases and states. Concurrent refunds and payment disputes can justify necessary pauses against double payment, with an explained process and no indefinite unexplained freeze of unrelated balance. Provide a checkable reference for bank or blockchain delays; an internal button state alone does not establish completed payment.
Payment processing fees, network costs, Issues platform fees and internal dispute fees are distinct items, not an unexplained cumulative handling charge. Reconcile disclosed and actually applicable items. Legally refundable prices and fees remain outside ordinary discretionary limits. Contractual and legal remedies can include delivery, correction, damages and complaints; accepting an ordinary refund does not itself waive unrelated rights. Account restrictions, organisation closure, account deletion and product discontinuation require outstanding obligations to be addressed, with a request channel despite lost login access.