Billing and refund policy

What you are buying

Before checkout, distinguish these digital products:

• account balance: denominated in USD for supported metered hosted products; it is not a bank deposit, stored-value card, fiat money or crypto asset;
• metered calls: charged at the displayed rate against balance or product Credits;
• PayPal subscription: a Pro or Gen plan that renews monthly until cancelled;
• one-time plan: 30 days of access bought with crypto or account balance, with no automatic renewal.

Prices, currency and extra charges

Laintas balance and list prices are generally shown in USD. WeChat Pay may convert to CNY at the rate displayed at checkout. A crypto processor displays asset, network, address, expiry and exact amount due. PayPal may convert based on account location. Conversion, cross-border, gas or processing fees charged by a processor, card issuer or blockchain network are not added to Laintas balance unless checkout expressly says so. The processor’s final confirmation screen controls before payment.

Payment methods and confirmation

PayPal and WeChat Pay usually credit soon after processor confirmation. A page redirect, closure or network interruption does not itself mean payment failed. Crypto is credited only after the processor confirms the correct network, asset, amount and sufficient blockchain confirmations. Assets sent to the wrong address or network, an expired order or for an insufficient amount may not be recoverable automatically. Keep the Laintas order ID and processor transaction reference, and do not immediately pay again because a page is delayed.

Digital delivery and order records

All products are digital services with no shipping or physical delivery. Successful balance top-ups appear in Account Settings, with order and ledger records in the Dashboard. An activated plan shows its plan, payment channel and validity period. PayPal’s item summary includes Laintas Account Credits, amount and invoice reference. For other channels, use both the processor checkout and Laintas order record for reconciliation.

Renewal and cancellation

PayPal subscriptions renew monthly and are charged by PayPal until cancelled in Laintas Settings or PayPal. Cancel before the next billing date. Cancellation stops future renewal but normally does not reverse a billing period already started. Thirty-day plans bought with crypto or balance do not auto-renew. Deleting an app, signing out or stopping use does not cancel a PayPal subscription. Keep the cancellation confirmation and verify plan status.

Allowances, charges and balance limits

Plan allowances are calculated per billing period and pooled across every product; Pro and Gen differ in the size of that pool. The pricing and purchase-confirmation pages control. After an allowance is exhausted, supported calls may fall back to metered charges against balance or product Credits. Unused monthly allowances do not convert to cash, transfer or automatically roll over. Account balance is only for supported Laintas services and cannot be withdrawn, exchanged for cash, moved between accounts or used for third-party goods unless applicable law requires otherwise.

Cases eligible for review

We review requests against payment status, usage, processor limits and applicable law. You may generally request review for:

• a verifiable duplicate charge for the same order or purchase intent;
• a processor-confirmed payment that remains uncredited after a reasonable settlement period;
• an unauthorised payment or compromised account; also contact the processor and secure the account immediately;
• an accidental purchase where the related balance, allowance or digital access remains unused; contact us promptly, preferably within 14 days of discovery;
• a persistent Laintas-attributable technical failure that prevents delivery of the core purchased digital service and cannot reasonably be remedied.

Cases normally not refundable

Unless applicable law requires otherwise, these cases are normally non-refundable or limited to an unused portion:

• balance, calls, tokens, plan allowances or other digital access already consumed;
• simply no longer needing the service, forgetting to cancel, or subjective expectations inconsistent with clearly disclosed capabilities;
• suspension for terms violations, fraud, chargeback or bypassing limits;
• external processor, bank, conversion or blockchain fees and market-price movements;
• irrecoverable crypto sent on the wrong network, in the wrong asset, to the wrong address or to an expired address.

Refund method and timing

Approved PayPal or WeChat refunds are normally returned through the original payment channel; posting time is controlled by the processor and bank. Approved balance-paid refunds normally restore Laintas balance. Crypto transfers are irreversible; whether a refund is possible, its destination and network fee depend on processor capability, compliance verification and on-chain status, so return by the original route is not guaranteed. We usually acknowledge a request within two business days; investigation and settlement may take longer. A refund removes the corresponding balance, allowance or access.

How to submit a billing request

Contact billing support from the account email and provide enough information to reconcile the payment, but never send a password, verification code, full card number or private key:

• Laintas order ID, account email, item/plan and amount;
• payment method, payment time and processor transaction reference;
• a description and status screenshot with sensitive credentials removed;
• for crypto, the asset, network and transaction hash—never a seed phrase or private key.

Chargebacks, disputes and price changes

For a billing issue, contact us first so we can reconcile the order and avoid duplicate balance adjustments. This does not restrict a lawful right to dispute through a processor or card issuer. After a chargeback, the related order and account may be restricted during investigation, and credited balance may be held or reversed. Future prices, allowances or plans may change. Material adverse changes to auto-renewal will receive advance notice where practical and apply to future periods. Completed orders use the price confirmed at purchase.

Statutory rights and contact

This policy does not exclude or limit mandatory refund, cancellation, defect-remedy or other rights under applicable consumer law. Rules differ by region for immediately delivered digital content, services already begun and auto-renewal; mandatory law applicable to you controls. Use the address below for billing issues. By submitting a request, you permit us to process the account and payment information needed to reconcile it.