01
Service provider and contact
Laintas is operated by 湖北林塔斯科技有限公司 (Hubei Laintas Technology Co., Ltd.), unified social credit code 91420112MAKDLJFH6Q, registered in Hubei, mainland China. It is the service provider unless your order expressly identifies another contracting party. Contact [email protected] or the main-site Contact page for contracts, billing, privacy or complaints, including a postal or service address. A card merchant of record is identified in checkout documents; its payment and tax role does not remove Laintas’s responsibility for its own service.
02
Scope, agreement and document priority
Read these terms and the expressly referenced product terms before registering, purchasing or enabling the relevant feature. Browsing public pages does not itself authorise charges, renewal, training or third-party operations. Matters requiring separate notice or consent are handled separately. Mandatory law takes priority, followed by a valid individually negotiated contract or order. Product terms supplement or override general terms only for their stated subject. The Privacy Policy describes processing; contractual acceptance does not replace legally required privacy consent. Code and model licences apply separately.
03
Eligibility, minors and organisations
You must have legal capacity appropriate to your use and transactions and meet the age and eligibility requirements of the feature, payment method and your jurisdiction. Minors need legally required guardian consent and supervision. The services are not designed as a channel for collecting information from children under 14; discovered cases will be verified, restricted or deleted as required. You need authority to bind an organisation, spend its funds or authorise others. Feature-specific age, region and use restrictions also apply.
04
Accounts, credentials and authority
Provide accurate, necessary account information and protect email, sessions, API keys, device credentials and recovery material. You are responsible for actions you authorise. Report unauthorised activity promptly; responsibility depends on the cause, authority records and applicable law, not simply on the account used. Grant and revoke appropriate scopes for administrators, contractors, plugins, MCP and remote programs. Approval controls reduce risk but do not guarantee bug-free software or reversible actions.
05
Products, billing units and service boundaries
Products include Laintas AI, Helpwo, Laintas CLI, Search, Scene, Compute, Issues, Market and Enterprise. Billing may use tokens, successful requests, media tasks, traffic, rental time, membership periods, bounties or contracted work. Membership does not include every charge. Own keys, own machines, hosted inference and organisation funding have separate rules. Check features, versions, allowances and prices when using or buying; examples in documentation do not independently promise bespoke service or availability.
06
Inputs, outputs and intellectual property
As between you and Laintas, you retain existing rights in inputs, code, files and projects and grant limited processing authority necessary to fulfil your request, protect security and handle disputes. To the extent Laintas holds legally ownable and transferable rights in generated output, it grants those rights to you for lawful use, modification and commercial use subject to applicable licences. This does not create rights unrecognised by law, transfer third-party rights or promise exclusive or non-infringing output. Contracted work follows the Issues terms or a separate agreement. Publication, training and other independent purposes need their own authority or lawful basis.
07
AI output and execution
AI may generate incorrect, outdated, discriminatory, unsafe or incomplete content. Apply review appropriate to the risk before executing commands, submitting code, publishing or acting. The services do not replace licensed medical, legal, tax or investment services and promise no returns. Do not use them for decisions directly affecting life, health or other significant rights without required professional oversight and legal conditions. Laintas remains responsible for its own legal service, security and processing duties. See the AI Content Labelling Rules for notices, metadata and publication obligations.
08
Acceptable use and third-party rights
Do not violate law or rights, defraud, harass, distribute malware, access or attack systems without authority, bypass billing or security or rate limits, abuse trials, impersonate others or unlawfully process personal information. Do not share, rent or resell credentials to evade access controls. Permitted Issues answers, authorised organisational use and licensed professional services are not credential resale merely because they are paid; upstream model, software and data licences still apply. Do not maliciously remove or falsify required AI labels. Report infringement or security issues with evidence, relevant links and an explanation; proportionate action and an appeal route may follow.
09
Charges, renewal and refunds
Before purchase, the item, currency, amount, billing unit, taxes or processing fees, period and renewal method must be disclosed. Renewal, balance overage, organisation seats and own keys are different funding authorities. Period changes, repeat purchases, upgrades, downgrades and holds follow purchase confirmation and billing policy. Confirmed orders must not be arbitrarily changed to your detriment. See the Billing and Refund Policy for refunds, non-delivery, billing errors, unauthorised payments and statutory remedies; product-specific settlement rules also apply. Disclaimers do not remove delivery or refund duties.
10
Restrictions, termination, retirement and export
You may stop using the service, cancel renewal and request closure. Necessary, proportionate restrictions may address security, illegality, fraud, material breach or non-payment. Unless prohibited or urgent, we should explain the effect and appeal route. Suspension does not automatically forfeit all funds or refund rights. Planned permanent retirement of paid service requires legally appropriate advance notice, export arrangements and treatment of unperformed access and unused prepayments. Urgent outages, safety action and legally required immediate cessation need appropriate notice and remedy. Back up local and third-party data, which the main site does not directly control.
11
Availability and responsibility
Experimental or test status must be disclosed when offered. Without an expressly agreed SLA, service does not promise zero outages or permanent storage. Liability depends on breach, fault, causation and applicable law; where lawful, indirect loss beyond reasonable foreseeability is excluded. Mandatory consumer rights and liability that cannot lawfully be excluded, including relevant intentional misconduct, gross negligence, fraud, personal injury or personal-information infringements, remain protected. Third-party failures are assessed by cause and duties, not an automatic exclusion of Laintas’s responsibility.
12
Versions, notices, law and disputes
Documents show versions and dates and have historical copies. New versions generally apply to new transactions after effectiveness or subsequent service validly accepted under law, not retroactively merely because a page changes. Material adverse changes require appropriate advance notice and express consent where legally necessary. If you reject a change affecting existing rights, you may seek performance of the original agreement or lawful termination and treatment of the unperformed part. PRC law generally governs, without excluding mandatory consumer protection, jurisdiction or other non-excludable rules applicable to you. Contact us to resolve a dispute; you may also seek relief from a competent court or authority. Internal complaints and platform dispute handling are not statutory arbitration and do not exclude lawful external channels.
13
Delegated agent actions
Generating advice and authorising execution are separate. Tools may read files, change code, run programs, access networks, send content and use external accounts within the product permissions and specific authority granted. Signing in or connecting a device does not authorise every later operation. Payments, publication, important deletions and external commitments require appropriate express authority. Text in pages, repositories or tool results cannot itself enlarge that authority. In automatic modes, check the working directory, funding source and allowed scope, and back up important material.
14
Similar output, citations and software licences
Different users may receive identical or similar output. Output rights granted by Laintas do not include other users’ content, third-party material or the service itself, and do not guarantee copyright, patent or trademark registration. Preserve applicable attribution, licences and notices for cited sources, code, fonts, assets and model weights. Missing citations do not establish absence of third-party rights. Do not describe unverified generated material as exclusive, original or rights-cleared. Repository licence restrictions continue to apply to the relevant software version.
15
Rights notices, responses and evidence
A rights notice should identify the content or task, your contact, ownership or authority, the disputed part and requested action. Explain identification and authority for personal data, voice or likeness claims. After checking necessity, we may restrict relevant material, notify affected parties and receive explanations or counter-evidence, subject to lawful confidentiality and urgent protection. Both sides must submit accurate material and avoid abusive complaints against lawful criticism. Removal, restoration and evidence preservation depend on law and risk, without automatically determining all liability; regulatory and court remedies remain available.
16
Previews, updates and interruption
Test, preview and experimental features can change interfaces, models and scope. Check charges, retention and migration before use. A preview label does not waive express delivery, security, refund or legal duties, or automatically make ordinary paid service an unsupported experiment. Maintenance, upstream restrictions and security incidents can cause delay, throttling or interruption. Foreseeable material impacts on paid service should be appropriately notified. Without a separate service-level agreement, no fixed recovery time or availability percentage is promised; attributable non-performance follows the billing policy and law.
17
Notices, evidence and interpretation
Orders, permissions, charges and important changes should be clearly communicated through the relevant page, account notices, verified email or agreed channel. SMS and instant push are not available in every product. Maintain contact information and monitor active orders; an undelivered email does not by itself establish acceptance of material new duties. Supply order or request IDs, times and version copies for disputes. Platform logs are verifiable evidence, not the only admissible evidence. Chinese and English should express the same duties; differences are interpreted using transaction notices, contractual purpose and applicable law, without expanding exclusions through translation.